Shipping Policy
SHIPPING & HANDLING
We provide worldwide shipping!
Orders will be shipped by DHL / FedEx /TNT
Please note that the shipping carriers are selected based on the delivery address and inventory.
HANDLING TIME:
- Most in-stock items ship within 48 hours of ordering;
however, Customize products (Included some colored wig) need longer handling time(about 7-10 days)
- We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment.
SHIPPING CONFIRMATION
When your order send out, you’ll get an email with a tracking link. Tracking information will take 24-48 hours to update.
DELIVERY
| Destination | Shipping Fee | Delivery Time | Shipping Company |
| US | Free | 3-5 Business Days | FedEx, DHL |
| Canada | Free | 3-5 Business Days | DHL |
| Europe | Free | 4-7 Business Days | DHL, TNT, DPEX |
| South Africa | Free | 6-10 Business Days | DPEX |
| Other Countries | 30-40 USD | 6-10 Business Days | FedEx, DHL, TNT |
Note: Please don't leave your P.O. boxes address. PO. Boxes, military addresses (APO, FPO) cannot be delivered.
Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of the year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.
1. Normally, the local shipper will deliver the express on weekdays (Monday to Friday) to ensure the safe arrival of your package.
Therefore, it is suggested that you had better choose an address where you can receive the package on weekdays as the receiving address.
2. The express we send must be signed by the customer to complete the payment.
So please make sure that you or your authorized person is at the delivery address to facilitate receipt.
If your goods have arrived at your shipping address and are signed, we are not responsible for the loss or theft of the package.
Contact Us
If you have any issue during the shipping time or after received the item, please feel free to contact us at simidolahair@gmail.com