We hope you love your purchases! But if for any reason you are unhappy with your purchase, simply mail off your return within 15 days of receiving your item and we will be happy to offer you a refund.
CANCEL
You can cancel order before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
RETURNS
- 1. We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
- Note: To be eligible for a return, your item must be unworn and unwashed and uncut and unstyled (free of any stains from makeup, deodorant, or wear) with gifts and product package attached. To complete your return, we require a receipt or proof of purchase. Please do not send your package back to the manufacturer. Please contact us for return address!
- 2. You should contact us before return. Please send an email to us: simidolahair@gmail.com
- 3. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
REFUNDS
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 days.
If you receive the item have any question, welcome to contact us first to get the return address.
For any questions please contact us at: simidolahair@gmail.com